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Branch of knowledge: Social and Legal Sciences
Responsible Center: Faculty of Economics and Business Sciences
Teaching modality and Campus: Face-to-face Madrid - Manuel Becerra
Double degree with: Business Administration and Management (Distance).
Credits: 240. Credits year: 60. Duration: 4 years. Implantation: progressive, first year 2014-2015
Academic Calendar TIMETABLE Examinations Teaching Guides Validation table Faculty
Coordinator: Prof. Dr. Ms. María Valeria de Castro Martínez
Student attention: 91 665 5060 Student Help Box Suggestions, complaints and congratulations mailbox
Basic Information
What knowledge will I acquire with this Degree?
Knowledge for the training of qualified professionals for the production and management of services throughout the life cycle (from conception to post-sale). With training in:
- Materials: business, information technologies, economics, marketing, information systems, etc.
- Skills: communication, teamwork, leadership, etc.
Where will I be able to work when I graduate?
The services sector is, as the statistics show, one of the main sources of employment in developed countries, and it can be affirmed that Spain is a service economy. In 2013, 75,8% of jobs in Spain were in the service sector.
The degree has a wide range of career opportunities:
- Large companies in the service sector, public administrations and SMEs.
- En different sections: health, tourism, IT, logistics, security, education, consulting, banking, etc.
- With international projection. In the world economy, the service sector has accounted for an average of around 63% of the population's employment in recent years.
We have collaboration agreements with important the most disruptive of the sector to carry out internships, with an interest in incorporating graduates: IBM, EULES, SL, MELIA, etc.
Is this Degree official according to the regulations required by the European Higher Education Area?
Yes (final verification report is attached), the implementation of the degree will be done progressively, starting the first year in the academic year 2014-15.
The final verification report turned out FAVORABLE
Favorable report first modification
What subject areas will I address in this grade?
Business, economics, marketing, computer science, information systems, service management and engineering, mathematics, human resources, sociology, psychology, teamwork, leadership.
All this applied in different sectors: tourism services, health, IT, banking, security, etc.
Recommended Income Profile
- Students of baccalaureate, from any of the specialties, preferably, although not exclusively, those who have completed baccalaureate of:
- Sciences and technology.
- Humanities and Social Sciences.
- students from higher level training cycles.
- Professionals of the services sector.
On the other hand, given the nature of the degree, it is desirable that the student has skills and interest in skills on the table:
- Communication
- Teamwork
- Creativity
- leadership etc.
Objectives
Training of qualified professionals to the production and management of services throughout the life cycle, from its conception to after-sales:
- Innovation in services
- Conception, design, construction and implementation of services
- Marketing Service
- Decide business strategies and optimization of resources
- Service quality policies
- Management of services and service companies
- Project and team management
All this applied in different sectors: tourism services, health, IT, banking, security, etc.
Competences
GENERAL COMPETENCIES
- G0-Know and understand the fundamentals of the science of services.
- G1-Know and apply the scientific-basic and mathematical foundations in the field of services
- G2-Understand and apply the fundamentals of information and communication technologies to the field of services
- G3-Understand and apply the principles of service management and engineering to different professional sectors.
- G4-Understand and apply economic-business fundamentals to the field of services.
- G5-Understand and apply psycho-social principles in the field of services.
- G6-Know and apply ethical and legislative principles in the professional activity of services.
- G7-Knowledge of a foreign language
SPECIFIC COMPETENCES
- E1-Capacity to solve mathematical problems that may arise in the field of Science, Management and Service Engineering. Ability to apply knowledge of: linear algebra, differential and integral calculus, discrete mathematics, logic and algorithms.
- E2-Capacity to understand and apply the basic principles of statistics, operational research and optimization, and apply them to solve problems in the field of Science, Management and Service Engineering.
- E3-Capacity to understand and reason about the concept of service and its historical evolution.
- E4-Capacity to understand the basic principles of systems and their characteristics and their application when analyzing and solving problems in the field of Service Systems.
- E5-Capacity to understand the process of analysis and development of service systems knowing the phases of the life cycle of applications, products and processes related to services.
- E6-Capacity to acquire basic knowledge about operating systems, structure, organization, operation, interconnection, use and programming of computer systems to select the optimal hardware and software for the implementation of service systems.
- E7-Capacity to analyze and understand the basic principles of mobile and fixed networks and applications and based on network technologies for the implementation of service-based systems.
- E8-Capacity to know the characteristics, functionalities and structure of Database systems and to design, create and manage database systems for the implementation of service-based systems.
- E9-Capacity to understand the regulations related to private and commercial law applicable to the services sector.
- E10-Capacity to understand the environment and microeconomic and macroeconomic variables
- E11-Capacity to analyze profitability and risk in investment and financing projects.
- E12-Capacity to understand the biological foundations of behavior and apply this knowledge in the workplace for the analysis and diagnosis of human groups and organizations.
- E13-Capacity to analyze business structures and processes in the field of services.
- E14-Capacity for directing and managing projects, people and teams in the field of services.
- E15-Capacity to organize and manage service companies according to their competitive position.
- E16-Capacity to understand the development of business strategies and apply service marketing models, nationally and internationally
- E17-Capacity to understand the basic principles of the design and development of accessible and friendly human-computer interfaces for services and service-based systems.
- E18-Capacity to manage value chains and coordinate businesses, service providers and customer resources.
- E19-Capacity to identify and manage optimal services and solutions based on services for different domains of the service sector.
- E20-Capacity to evaluate and apply business solutions for information management in the field of services.
- E21-Capacity to apply individual and group psychology techniques. Self-motivation and self-control skills, aimed at empathizing in negotiation in the professional field.
- E22-Capacity to conceive, plan, direct and deploy services and service systems, leading their start-up and continuous improvement and assessing their economic and social impact.
- E23-Capacity to understand the legal framework and the basic elements of R&D management in organizations and apply them efficiently and effectively in the management of organizations in the field of services.
- E24-Capacity to prepare and interpret the information contained in the annual accounts (at a basic level)
- E25-Capacity to understand the basic fundamentals of software conception and development, and its application to the construction of software systems for services.
Minimum stay requirements
- The permanence of the students in the Degree studies will be a maximum of eight years for full-time students. Part-time students may request an extension of up to two more years from the Rector.
- In Bachelor's degrees lasting more than 240 credits (4 years), the maximum of the previous section will be increased by one more year for every 60 ECTS credits that are added to the 240 ECTS.
- Students must pass a minimum of two subjects in the first year. Students studying part-time must pass at least one subject in their first academic year.
- Students who are studying any official Bachelor's degree at the Rey Juan Carlos University may make a maximum of four registrations to pass each of the subjects of the study plan, without counting previous cancellations of the same.
For more information see: Permanence regulations
Access and registration
Log in
Access to the official teachings of Degree will require to be in possession of the bachelor's degree or equivalent and the passing of the test referred to in article 42 of the Organic Law 6/2001, of Universities, modified by Law 4/2007, of April 12, without prejudice to the other access mechanisms provided for by current regulations.
The number of places offered for new admission are:
Madrid Campus (Manuel Becerra): 45 places (including transfer admission places)
Double Degrees:
| Madrid Campus (Manuel Becerra) | Business Administration and Management (at a distance) - Science, Management and Service Engineering | 10 places |
| Madrid Campus (Vicalvaro) | Business Administration and Management - Science, Management and Service Engineering (blended) | 10 places |
| Science, Management and Service Engineering (blended) - Marketing | 10 places | |
| Science, Management and Service Engineering (blended) - Tourism | 10 places | |
| Science, Management and Service Engineering (blended) - Engineering in Industrial Organization | 10 places |
Matriculation year
The enrollment process at the Rey Juan Carlos University is done through the Internet. You can carry out the procedures on the computers installed on campus or through any computer with network access. You can check the deadlines at registration , as well as the different requirements and necessary documents.
Validation with FP qualifications
| PROFESSIONAL TRAINING DEGREES |
|
SUPERIOR TECHNICIAN IN ADMINISTRATION OF NETWORK COMPUTER SYSTEMS |
|
SENIOR TECHNICIAN IN DEVELOPMENT OF MULTI-PLATFORM APPLICATIONS |
External Internships
The External Practices subject is a curricular subject whose main objective is to promote a comprehensive training of the student through the practical application of the knowledge acquired during the Degree, which facilitates direct contact with the professional activity and the opportunity to join the professional world with a minimum of experience. All practices are designed so that the students who participate in them acquire professional experience in real situations and conditions, applying the knowledge, skills and attitudes that are acquired in the training processes throughout the degree. The internships represent a decisive opportunity for the personal development and professional future of the students.
Internships are activities carried out by the student in companies, institutions and organizations; that is, in centers outside the university premises, which aim to enrich and complement your university education, while providing you with a deeper knowledge about the skills you will need once you have graduated.
The External Practices subject will consist of two phases:
- Completion of the internship period that offers professional experience related to any of the graduate profiles that are expressed in the Verification Report of the degree.
- Elaboration of the memory
Documentation:
For more information: External Internship Unit
Social Security contributions for interns starting January 1, 2024
Academic Recognition of Credits
Regulations for academic recognition of credits in undergraduate studies
Mobility programs
ERASMUS
The Erasmus program makes it easy for URJC students -both undergraduate and postgraduate- to study one or several semesters at one of the European universities with which the URJC has agreements.
These exchanges traditionally have an economic endowment thanks to the Erasmus Scholarships provided by the EU and the Spanish Ministry of Education.
WORLD
The Munde program manages mobility with universities from countries not included in the Erasmus Program.
The possibility of obtaining a scholarship or economic endowment and its amount depends, in each case, on the agreements with the universities, countries or entities that sign it.
For more information:
SICK
SICUE is a national mobility program for GRADOS university students that allows them to carry out part of their studies at another Spanish university with guarantees of academic recognition, use and adaptation to their curricular profile.
Student support programs
Orientation to future students. The University offers various orientation programs for future students: we carry out visits to high schools and secondary schools, we organize guided visits to the Campuses, we are present in the Classroom and, at the beginning of each course, we carry out welcome days to guide students new students.
academic tutorials. Each teacher carries out, within their teaching planning, academic tutorials on their subject.
Coordinator of the degree. It works to promote coherence and balance between the subjects and the workloads of the students.
mentoring program. The URJC has this program, peer tutoring, in which the students of the last years act as mentors with the first year students.
Students with disabilities. The Support Office for Persons with Disabilities offers guidance and assistance to students with special needs.
Scholarships . The Rey Juan Carlos University manages the main scholarships and annual grants, both its own and from other official bodies: Ministries, Community of Madrid, International Organizations and other entities. It also publishes and disseminates those scholarships and grants of interest to its students and graduates. Throughout the course, students receive information about them through the different communication channels established.
Job placement program. The Rey Juan Carlos University, through the External Internship Unit and the Graduates Office, organizes conferences, workshops and various actions aimed at supporting and guiding students in their job search, to improve their employability and promote job placement . The University has a Job Exchange -a platform available to companies and graduates- where institutions can carry out their selection processes.
Regulation
ACADEMIC CALENDAR
REGISTRATION
*The rates corresponding to double degrees with different degrees of experimentality will be applied as established in the new Decree 43/2022, of June 29, of the Government Council, which establishes the public prices for university studies leading to official degrees and services of an academic nature in the public universities of the Community of Madrid*
- Enrollment and permanence in URJC degree studies. Academic year 2023/24
- Enrollment and permanence in URJC degree studies. Academic year 2024-25 (effective as of June 1, 2024)
- Regulation of refund of academic fees
- Admission due to change of campus or modality, university and/or partial Spanish university studies of Degree and Double Degree of the URJC
- Public Prices
TRAINING PROCESS
- Academic exemption (Regulations for the Evaluation of Learning Outcomes - Title IX)
- External internships (in force during the 21/22 academic year)
- External internships (applicable from the 22/23 academic year)
- Academic Recognition of Credits (RAC)
- TFG Framework Regulation (Approved Governing Council May 26, 2023)
- Extraordinary End of Degree Award
EVALUATION
- Regulation on the Assessment of Learning Outcomes (in force from 1 September 2024)
- Review and claim of the evaluation (Regulations for the Evaluation of Learning Outcomes - Title VII)
- Request for review and claim of the evaluation
- Early call (Regulations on the Assessment of Learning Outcomes - Article 19)
- Early call procedure
- Compensation Court (Regulations for the Evaluation of Learning Outcomes - Title X)
Validation, adaptation of studies, recognition of credits and homologation of foreign qualifications
- Validations / Recognition degrees
- Partial validation of foreign studies
- Complementary training requirements prior to the recognition of foreign qualifications
UNIVERSITY DEGREES
VISITING STUDENTS AND FUNCTIONAL DIVERSITY
TEACHING COORDINATION
COEXISTENCE REGIME
SCHOOL INSURANCE
ASSOCIATIONS
Quality guarantee
Results report
Once the follow-up has been carried out, the quantitative information on the results obtained in the follow-up of said Degree is shown, differentiated by academic year.
Report by course:
General information collection plan
Within the quality assurance system of the Rey Juan Carlos University, the following surveys are planned:
- New students
- Teacher evaluation
- Student satisfaction
- Satisfaction of the graduates
- Labor insertion
- Causes of abandonment
- Career path:
- Second year after graduation
- Third year after graduation
- Fourth year after graduation
- Degree of satisfaction:
- Faculty with the campus and university
- Teacher with degree
- of the evaluators
- Incoming student mobility program
- Outgoing Student Mobility Program
- Administration and services staff with the university
- External internships:
- Student satisfaction
- External tutor satisfaction
- Evaluator satisfaction
Survey results:
Improvement actions
The Quality Assurance System of the Rey Juan Carlos University establishes that the degree's Quality Assurance Commission will annually analyze the information derived from the degree's indicators and prepare a report that will include improvement plans if the results so indicate.
Renewal of accreditation
The renewal of the accreditation represents the culmination of the implementation process of the official Bachelor's and Master's degrees registered in the Register of Universities, Centers and Degrees (RUCT). The renewal of the accreditation of official bachelor's and master's degrees is organized in three phases: self-assessment report, external visit and final assessment.
In the first phase, the university describes and assesses the status of the degree with respect to the established criteria and guidelines. The result is the Self-Assessment Report (IA) that is presented. The second and third phases are carried out by a group of evaluators external to the evaluated title.”