Internal Quality Assurance System

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The Rey Juan Carlos University directs its efforts towards achieving the satisfaction of the needs and expectations of all its interest groups, both internal and external, and develops an Internal Quality Assurance System (hereinafter IACS) whose purpose is guarantee the continuous improvement of the quality of its study plans, its centers and all processes related to teaching that are taught there. To this end, it undertakes to use all the technical, economic and human resources at its disposal; always within strict compliance with the applicable legal requirements.

The URJC has a SIGC manual that includes the standards and procedures to guarantee the quality and adaptation to the needs of the official URJC qualifications and its own teachings, and that together with the Strategic plan which establishes the long-term direction of the university, constitute the two pillars to achieve institutional objectives over several years.

Both the quality manual and the strategic plan are developed in a participatory manner, involving various stakeholders, such as senior management, academic staff, students and other members of the university community. Additionally, these documents are reviewed and updated periodically to ensure they remain relevant and effective for the university.

IACS Manual and Documentation

Process map

Procedures and their flowcharts

PROCEDURE NAME	FLOW CHART

SUPPORT PROCEDURES
PA01A Procedure for recruitment and selection of academic staff	FPA01A.1 POI selection flowchart FPA01A.2 Sub-process flowchart selection of work POI FPA01A.3 Flowchart sub-process selection of staff PDI FPA01A.4 Sub-process flowchart selection of POI emergency procedure
PA01B Procedure for Recruitment and Selection of Administration and Services Personnel	FPA01B.1 PAS selection flowchart FPA01B.2 Sub-process flowchart Concrete Actions selection of PAS
PA02A Procedure for the Training of Research Teaching Staff	FPA02A PDI training flowchart
PA02B Procedure for the Training of Administration and Services Personnel	FPA02B PAS training flowchart
PA03A Procedure for the Evaluation, Promotion and Recognition of Academic Staff	FPA03A.1 Evaluation flowchart through the Docentia program FPA03A.2 Flow chart Teacher evaluation by students
PA03B Procedure for the Evaluation, Promotion and Recognition of Administration and Services Personnel	FPA03B PAS Performance Evaluation Flowchart
PA04 Procedure for the management of material resources of official degrees	FPA04.1 Flowchart Management of material resources of official degrees FPA04.2 Periodic acquisitions sub-process flowchart FPA04.3 Occasional Acquisitions sub-process flowchart
PA05 Procedure for managing suggestions, complaints and congratulations	FPA05 Flowchart management of suggestions, complaints and congratulations
PA06B Procedure for the measurement and satisfaction of interest groups	FPA06B Measurement flowchart and satisfaction of interest groups
PA07 Transparency Portal Right of Access to Public Information and Active Advertising	FPA07.1 Flowchart Transparency Portal Subprocess Right of Access to Public Information FPA07.2 Flowchart Transparency Portal Active Advertising Subprocess
CORE PROCEDURES
PC01 Procedure for admission profiles and student recruitment	FPC01 Flow chart of profiles for admission and recruitment of students
PC02A Procedure for the Access, Admission and Enrollment of students of centers in degree titles	FPC02A.1 Flowchart Access, Admission and Enrollment of students in degree titles FPC02A.2 Sub-process flowchart Access to degree of over 25 FPC02A.3 Sub-process flowchart Access to degree of over 40 FPC02A.4 Sub-process flowchart Access to degree of over 45 FPC02A.5 Sub-process flowchart Access to grade: EVAU FPC02A.6 Custody sub-process flow chart for EVAU exams FP02A.7 Admission to degree sub-process flowchart
PC02B Procedure for the Access, Admission and Enrollment of students from centers (Master's Degrees)	FPC02B Flowchart Access and enrollment of Master's students
PC02C Procedure for Access, Admission and Enrollment of students from centers (Doctoral Degrees)	FPC02C Flowchart Access, Admission and Enrollment of PhD students
PC02D Procedure for Access, Admission and Enrollment of students of Own Teaching Titles	FPC02D Flowchart Access, Admission and Enrollment of students of Own Teaching Titles
PC03 Procedure for student orientation	Not applicable
PC04A Creation, Update and Review of Teaching Guides	FPC04A Flowchart Creation, updating and review of teaching guides
PC04B Procedure for Teaching Planning and Development: Teaching Organization	FPC04B Flowchart of Teaching Planning and Development: Teaching Organization
PC04C Procedure for the Preservation, Management and Elimination of Assessment Activities and Other Academic Work	FPC04C.1 Flowchart Conservation, Management and Elimination of Assessment Activities and Other Academic Work FPC04C.2 Flowchart Conservation of Evaluation Activity Models Used
PC05 Procedure for Learning Assessment	FPC05.1 Learning assessment flowchart FPC05.2 Flowchart Sub-process closing of minutes FPC05.3 Flowchart Sub-process academic waiver
PC06 Procedure for the Management and Review of student mobility	FPC06.1 Flowchart Management and review of student mobility FPC06.2 Flowchart of the Erasmus/Munde in sub-process FPC06.3 Flowchart of the Erasmus/Munde out sub-process FPC06.4 Incoming Sicue subprocess flowchart FPC06.5 Sicue out sub-process flowchart
PC07 Procedure for the Management and review of External Practices	FPC07 Flowchart Management and Review of External Practices
PC08 Procedure for the Management and Review of Professional Guidance, Labor Insertion and Training Results	Not applicable
PC09 Procedure for the Extinction of Titles	FPC09.1 Extinction flowchart due to Non-Renewal of Accreditation FPC09.2 Suppression flowchart by own decision of the URJC
PC10 Publication of Information on University Degrees	FPC10 Flowchart for the publication of Information on University Degrees
PC11 Procedure for validation, recognition and transfer of credits in university degrees	FPC11 Flowchart of Validation, recognition and transfer of credits in university degrees
PC12A Procedure for the Management of Final Degree Project (TFG)	FPC12A Flowchart for the Management of Final Degree Project (TFG)
PC12B Procedure for the Management of Final Master's Project (TFM)	FPC12B Flowchart for the Management of Final Master's Project (TFM)
PC13A Procedure for the verification of the Memory of a Degree and Master	FPC13A Flowchart for the Verification of the Memory of a Degree and a Master
PC13B Procedure for the verification of the Report of a Doctoral Program	FPC13B Flowchart for the verification of the Report of a Doctoral Program
PC14 Procedure for external monitoring of official titles	FPC14.1 Ordinary external monitoring flowchart FPC14.2 External monitoring flowchart Special
PC15 Procedure for the Renewal of accreditation of official titles	FPC15 Accreditation renewal flowchart
PC16A Procedure for the Modification of the Memory of a Grade	FPC16A Flowchart Modification of the Memory of a Degree
PC16B Procedure for the Modification of the Memory of a Master	FPC16B Flowchart Modification of the Memory of a Master
PC16C Procedure for the Modification of the Memory of a Doctorate	FPC16C Flowchart Modification of a PhD Report
STRATEGIC PROCEDURES
PE01 Procedure for the Preparation, Review and Update of the Quality Policy and Objectives	FPCE1 Flowchart Preparation, Review and Update of the Quality Policy and Objectives
PE02 Procedure for the Management of the Annual Offer of Places for University Degrees	FPE02 Management of the annual offer of official degree places
PE03 Procedure for the Establishment of the scope of action on personnel	FPE03.1 Flowchart Scope of Action on the PDI FPE03.2 Flowchart Scope of Action on PAS
MEASUREMENT PROCEDURE
PM01 Procedure for Measurement, Analysis and Continuous Improvement	FPM01 Measurement, Analysis and Continuous Improvement Flowchart
TRANSVERSE PROCEDURE
PT01 Management and Control of Documents and Records	FPT01 Flowchart Codification of procedures and Management and Control of Documents and Records