Presentation
The director of the School, together with the deputy director of Quality and Study Plans, are the most responsible for the deployment, maintenance and updating of the School's Internal Quality Assurance System (SIGC), which extends and is part of the SIGC of the University. This system is the guarantor of quality for all Stakeholders, at all levels of the institution. It is a sign of its importance that for the implementation of new bachelor's, master's and doctoral degrees, the Royal Decrees 822/2021 y 99/2011, require that they have an implemented IACS, the design of which is evaluated in the verification phase.
Quality Policy and Objectives
The Higher Technical School of Computer Engineering (ETSII) has a commitment to quality that extends to all its areas, from teaching to research, through the provision of services to society. The School is firmly committed to the continuous improvement of our PDI, as well as to the adaptation of material and training resources to the needs of our students. Furthermore, we recognize and assume our role in society and its business fabric and this is reflected in recurring activities that put our students and teachers in contact with companies, schools and institutions every year.
Quality Objectives
The School adopts the University's Quality Policy and its general Quality Objectives. Within this framework, the School specifies and establishes the Quality Objectives described in the following documentation:
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Strategic Objectives for Quality of the Center and Degrees (Updated) [Quality Objectives (2025 Review))]
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Strategic Objectives for Center Quality and Degrees. Academic Year 2024-2025 [Quality Objectives 2024]
Part of the quality objectives involves carrying out extracurricular activities promoted by the School [Activity summary].
Interest groups
The groups whose interests our IACS protects are the following:
INTERNAL GROUPS
Students
Due to its entry profile, this group includes both students who begin their university years at ETSII, as well as those who seek to complete their training, either by transferring, or by beginning their master's studies. In this sense, the IACS will pay special attention to the following aspects:
- Material and human means for training.
- Quality of the training received, accreditation and homologation of the study plans.
- Extracurricular activities and participation in university life
- Administrative procedures, scholarships and aid
- Facilitate entrepreneurship and incorporation into a professional career
PDI
The School, in collaboration with the University, will seek the maximum guarantees of quality and continuous improvement of the teaching and research staff. To achieve this, it has programs such as Docentia and ongoing training courses for teachers. Likewise, each year actions are carried out within the framework of our own R&D programs, which allow us to improve the research profile of our teachers, increasing the material and financial means and their dedication to research.
PTGAS
The technical, management, and administration and services personnel are the basis of most of the University's procedures and services. So that they can carry out their work, the improvement of their professional quality will be guaranteed, as well as the necessary means to carry out their work. Their participation in the quality commissions will be particularly necessary in those matters that concern the management of laboratories and practices, administrative procedures and the management of scientific services and equipment.
Research Staff and Research Groups
ETSII's research activity covers a high percentage of the University and this group is of great importance for the School, as reflected by the existence of a Research Subdirectorate. This group covers personnel made up of employees specifically hired to carry out research, transfer and innovation tasks, either in research groups, collaborating directly with PDI or in other related structures, such as research centers or research institutes.
Trade unions
Workers' organizations formed to promote the interests of their members with respect to wages, benefits, and working conditions. They have distribution capacity in the usual information channels and are represented in the University's SIGC with direct representation in the quality commission of the DOCENTIA program and in the joint training tables of the PDI and the PTGAS.
EXTERNAL GROUPS
Potential students and families
Our School strives to deliver our training offer through educational fairs (AULA), training sessions, open days, presence in secondary education centers, etc. There is information both on the website of each title, and on the URJC orientation website
Alumni
Our School maintains a relationship with already graduated students, through social networks and by collecting annual information through surveys. This information is taken into account when modifying and developing study plans. This information is one of the bases for improving degrees, as well as for adapting the training offer in postgraduate programs.
Companies and Public Institutions
Companies and public institutions are the destination of our graduates and as such, they are part of the organization of our teaching, through external internship programs and the associated PDI, but also in the creation of new study programs and the adaptation from training plans to current work reality. ETSII and the University promote the important role of the PDI in the transfer of technology and scientific knowledge to companies, as well as the support and guidance of our students for entrepreneurship and the creation of emerging companies.
Society
Our role in society as a School motivates our teaching, scientific and cultural work. Based on this service, the School extends its ordinary activity with active participation in the social and cultural life of the Community and its closest environment (Town Halls), being part and organizer of events such as Science Week, or the day of Pi.
Internal Quality Assurance System (SIGC)
URJC
Our center extends and adapts the internal quality assurance system of the King Juan Carlos University, which is aimed at continuous improvement in teaching and promoting a culture of excellence. This system is supported by the evaluation of objective quality indicators, as well as procedures that increase the flow of information and transparency in the results.
ETSII
The School has adopted a series of its own coordination actions, both horizontal and vertical, that allow the extraction and capture of teaching needs, both training and material. These procedures are included in the manual of actions and procedures. Every year, the analysis of all the data collected through the coordination meetings, the survey system (PGRI), as well as the improvement actions agreed upon by each CGCT are included in the annual monitoring report of the degrees and the center. academic course.
- ETSII own actions and procedures manual
- [ETSII Manual]
- Procedure P-ETSII-01 for the collection of dates of evaluation activities. [Document P-ETSII-01]
- Procedure P-ETSII-02 for requesting a change of date for evaluation activities. [Document P-ETSII-02]
- Model for request for change of date [Form P-ETSII-02]
- Quality Guarantee in degrees
- Quality Seals and Recognitions
- Degree in Computer Engineering (Since 2020).
- Degree in Software Engineering (Since 2020).
- Degree in Computer Engineering (Since 2020).
The stamp Euro-Inf is a quality seal awarded by the prestigious European association EQANIE. In Spain, this seal is granted by ANECA as an authorized agency, and indicates that the bachelor's or master's degree in computer science has been evaluated and complies with a series of standards contemplated in the European Higher Education Area (EHEA) on quality, transparency, relevance, recognition and mobility. This seal ensures international recognition of the quality of our training, certifying that the program's skills training is comparable to that of other EHEA countries, facilitating academic mobility to other institutions and providing added employability value to our graduates.
Currently the following grades have seals in force:

- Improvement activities and actions
- Monitoring of extracurricular activities and relationships with students, society and companies. [Summary]
- Current improvement actions:
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Adaptation of the curricula to RD822/21
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Obtaining institutional accreditation
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Review of the center's quality objectives and qualifications
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Definition of a system for monitoring improvement actions, applicable to the center and to the degrees
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Gathering information from students to identify their needs and preferences
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To bring forward the identification of improvement actions to the beginning of each academic year
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Encourage the organization of talks and seminars.
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Updating and maintenance of classrooms and laboratories, motivated by the report of the occupational health and safety technician
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Teacher training in the use of pedagogical resources
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Active dissemination, through the usual communication channels, of mobility opportunities for teaching and research staff.
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Preparation of an annual plan, with a calendar of fairs, visits and activities.
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Biannual institutional communication on ethical values, coexistence, respect and equity
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The center and degree commissions carry out special monitoring and promotion of those extracurricular activities that can positively affect the improvement indicators identified for the various interest groups: PDI, PAS, students, society and companies: employment fairs (ETSII Job Days ), cultural science week, activities in schools, game jams, hackathons, etc. The attached document contains a list of the activities carried out in the last course.
Quality Assurance Commissions
Centro
- Current composition CGCC Center [pdf]
- It meets at least twice each course:
- The first, once the previous course has finished.
- The second one, between the months of October and November.
- In this committee, in addition to analyzing and approving the center's annual monitoring report, the teaching guides for the subjects common to the center and the same area will be analyzed in particular, as well as the monitoring of improvement actions and the evaluation of the IACS itself. , At least once a year.
Studies
- Current composition by CGCT degrees [pdf]
- It meets at least twice each course:
- The first one, between the months of October and November.
- The second one, after the second semester ends.
- In addition to approving the annual monitoring report for each degree, vertical and horizontal coordination reports will be monitored and analyzed between teachers and with student representatives.
Proceedings
- All the minutes of the quality assurance commission meetings are available for PDI, PAS and representatives of students and companies, in the private communication space of the ETSII (ESCO).[Access]
Calendar
| Estimated date | Event | Activity description |
| July - September | CGCT | At the beginning of the first semester or earlier, analysis of the improvement actions of the previous course and early proposal of improvement actions for the new course. |
| October – November | CGCT | Final analysis of the improvement actions from the previous academic year and final proposal of improvement actions for the current academic year. The annual report on degree program monitoring and objectives is approved. |
| October - November | CGCC | The annual center monitoring report and center objectives are approved. |
| End of the second semester | CGCC | Analysis of the current course and the activities carried out. |
| At the end of each semester | Meeting of Coordinators and Delegates | Meetings with student representatives. Delegates fill out one form per subject. |
| On demand, at least biennially | Horizontal Coordination Meeting | Coordinate the contents between the subjects of the degree. Every quarter, midterm dates are reviewed. |
| On demand, at least biennially | Vertical Coordination Meeting | Coordinate the content and dependencies between subjects in different courses, by areas of knowledge. |
| At the end of each semester | OA, coordinators and teachers | Analyze the progress of the quarter. Information is previously collected from all teachers (forms). |
Contact Us
For any suggestion and/or complaint related to the different university services related to the School, you can start the procedure at the electronic office, directing the letter to the ETSII and we will contact you via email.
Informational queries or queries related to the academic procedures of URJC students must be made through the Student Help Mailbox (https://ayuda.urjc.es), indicating the reason for the consultation and the department to which they are directed.
This system is independent of the actions of the College Defender and its objective is to channel those issues related to quality management and the improvement of the public service provided by the university. The presentation of a complaint or suggestion will not imply the beginning of an administrative procedure nor will it interrupt the deadlines established in current regulations:
- A suggestion is the contribution of ideas or initiatives related to our actions that contribute to improving the quality of the service provided.
- A complaint is the expression of dissatisfaction with some of our actions/services.
If the communication received is a general query, the request will be sent to the interested party within the maximum period established by law. If it is a private query, it will be transferred to the service that must answer it, so that it can contact the interested party.