Science, Management and Service Engineering - Blended learning

Basic Information

What knowledge will I acquire with this Degree?

Knowledge for the training of qualified professionals for the production and management of services throughout the life cycle (from conception to post-sale). With training in:

Subjects: business, information technology, economics, marketing, information systems, etc.
Abilities: communication, teamwork, leadership, etc.

Where will I be able to work when I graduate?

The services sector is, as the statistics show, one of the main sources of employment in developed countries, and it can be affirmed that Spain is a service economy. In 2013, 75,8% of jobs in Spain were in the service sector.

The degree has a wide range of career opportunities:

Large companies in the services sector, public administrations and SMEs.
En different sections: health, tourism, IT, logistics, security, education, consulting, banking, etc.
With international projection. In the world economy, the service sector has accounted for an average of around 63% of the population's employment in recent years.

We have collaboration agreements with important companies of the sector to carry out internships, with an interest in incorporating graduates: IBM, EULES, SL, MELIA, etc.

Is this Degree official according to the regulations required by the European Higher Education Area?

Yes (final verification report is attached), the implementation of the degree will be done progressively, starting the blended modality the first course in the academic year 2016-17.

The final verification report turned out FAVORABLE

Favorable report first modification

Favorable report second modification

Favorable report third modification

What subject areas will I address in this grade?

Business, economics, marketing, computer science, information systems, service management and engineering, mathematics, human resources, sociology, psychology, teamwork, leadership.

All this applied in different sectors: tourism services, health, IT, banking, security, etc.

Recommended Income Profile

Students of baccalaureate, from any of the specialties, preferably, although not exclusively, those who have completed high school in:
- Sciences and technology.
- Humanities and Social Sciences.
students from higher level training cycles.
Professionals of the services sector.

On the other hand, given the nature of the degree, it is desirable that the student has skills and interest in skills on the table:

Communication
Teamwork
Creativity
leadership etc.

Objectives

Training of qualified professionals to the production and management of services throughout the life cycle, from its conception to after-sales:

Innovation in services
Conception, design, construction and implementation of services
Marketing Service
Decide business strategies and optimization of resources
Service quality policies
Management of services and service companies
Project and team management

All this applied in different sectors: tourism services, health, IT, banking, security, etc.

Competences

The goal is for graduates to acquire the following general skills:

Know and understand the fundamentals of the science of services.
Know and apply the scientific-basic and mathematical foundations in the field of services
Know and apply the fundamentals of information and communication technologies to the field of services
Know and apply the principles of service management and engineering to different professional sectors.
Know and apply the economic-business fundamentals to the field of services.
Know and apply psycho-social principles in the field of services.
Know and apply ethical and legislative principles in the professional activity of services.
Knowledge of a foreign language

With regard to specific skills, graduates will acquire:

Ability to solve mathematical problems that may arise in the field of Science, Management and Service Engineering. Ability to apply knowledge of: linear algebra, differential and integral calculus, discrete mathematics, logic and algorithms.
Ability to understand and apply the basic principles of statistics, operational research and optimization, and apply them to solve problems in the field of Science, Management and Service Engineering.
Ability to understand and reason about the concept of service and its historical evolution.
Ability to understand the basic principles of systems and their characteristics and their application when analyzing and solving problems in the field of Service Systems.
Ability to understand the process of analysis and development of service systems knowing the phases of the life cycle of applications, products and processes related to services.
Ability to acquire basic knowledge about operating systems, structure, organization, operation, interconnection, use and programming of computer systems to select the optimal hardware and software for the implementation of service systems.
Ability to analyze and understand the basic principles of mobile and fixed networks and applications and based on network technologies for the implementation of service-based systems.
Ability to know the characteristics, functionalities and structure of Database systems and to design, create and manage database systems for the implementation of service-based systems.
Ability to understand the regulations relating to private and commercial law applicable to the services sector.
Ability to understand the environment and microeconomic and macroeconomic variables
Ability to analyze profitability and risk in investment and financing projects.
Ability to understand the biological foundations of behavior and apply this knowledge in the workplace for the analysis and diagnosis of human groups and organizations.
Ability to analyze business structures and processes in the field of services.
Ability to direct and manage projects, people and teams in the field of services.
Ability to organize and manage service companies according to their competitive position.
Ability to understand the development of business strategies and apply service marketing models, nationally and internationally
Ability to understand the basic principles of the design and development of accessible and friendly human-computer interfaces for services and service-based systems.
Ability to manage value chains and coordinate business, service providers and customer resources.
Ability to identify and manage services and optimal solutions based on services for different domains of the service sector.
Ability to evaluate and apply business solutions for information management in the field of services.
Ability to apply individual and group psychology techniques. Self-motivation and self-control skills, aimed at empathizing in negotiation in the professional field.
Ability to conceive, plan, direct and deploy services and service systems, leading their implementation and continuous improvement and assessing their economic and social impact.
Ability to understand the legal framework and the basic elements of R&D management in organizations and apply them efficiently and effectively in the management of organizations in the field of services.
Ability to prepare and interpret the information contained in the annual accounts (at a basic level)
Ability to understand the basic fundamentals of software design and development, and its application to the construction of software systems for services.

With regard to transversal skills, graduates will acquire:

Capacity for analysis and synthesis.
Ability to coordinate and motivate work groups. Leadership. Capacity for teamwork. Ability to manage human resources.
Ability to organize resources and processes at different levels of a company and set goals.
Command of oral and written communication. Ability to elicit feedback. Ability to apply negotiation techniques.
Ability to manage your time: organization of tasks efficiently.
Ethical and deontological commitment.
Ability to plan and conduct interviews.
Ability to gather, analyze and interpret relevant data in the field of services and make judgements. Ability to identify problems and make proposals for solutions and decision making. Qualitative and quantitative ability to analyze proposals.
Ability to learn new concepts and techniques. Self-taught learning and ability to continue studies, national or international, Master's or Doctorate.
Ability to function in multilingual, multicultural and multidisciplinary technical environments.
Capacities for handling specifications, regulations and mandatory standards in the field of computing and services.
Ability to assess the social and environmental impact of the solutions provided.
Have initiative and the ability to think in terms of innovation, demonstrating flexibility and professionalism when considering different evaluation criteria.
Skills for the use of systemic thinking and its application to the management of projects and work teams.
Skills to use computer applications (office automation, databases, advanced calculation, project management, visualization, etc.) as basic elements of development, management and operation of services.
Linguistic, sociolinguistic and pragmatic ability of the foreign language in the context of daily and professional life.

Minimum stay requirements

The permanence of the students in the Degree studies will be a maximum of eight years for full-time students. Part-time students may request an extension of up to two more years from the Rector.
In Bachelor's degrees lasting more than 240 credits (4 years), the maximum of the previous section will be increased by one more year for every 60 ECTS credits that are added to the 240 ECTS.
Students must pass a minimum of two subjects in the first year. Students studying part-time must pass at least one subject in their first academic year.
Students who are studying any official Bachelor's degree at the Rey Juan Carlos University may make a maximum of four registrations to pass each of the subjects of the study plan, without counting previous cancellations of the same.

For more information see: Permanence regulations

Minimum number of ECTS credits by type of enrollment and course

Full-time students:

COURSE	MINIMUM	MAXIMUM
1º Course	48 ECTS	60 ECTS
Other courses	48 ECTS	78 ECTS

Part-time students:

COURSE	MINIMUM	MAXIMUM
1º Course	24 ECTS	47 ECTS
Other courses	24 ECTS	47 ECTS

Access and registration

Log in

Access to the official teachings of Degree will require to be in possession of the bachelor's degree or equivalent and the passing of the test referred to in article 42 of the Organic Law 6/2001, of Universities, modified by Law 4/2007, of April 12, without prejudice to the other access mechanisms provided for by current regulations.

The number of places offered for new admission are:

Madrid Campus (Vicalvaro):

20 places (including transfer admission places)

Double Degrees

Madrid Campus (Vicalvaro)	Business Administration and Management - Science, Management and Service Engineering (blended)	10 places
	Science, Management and Service Engineering (blended) - Marketing	10 places
	Science, Management and Service Engineering (blended) - Tourism	10 places
	Science, Management and Service Engineering (blended) - Engineering in Industrial Organization	10 places

Matriculation year

The enrollment process at the Rey Juan Carlos University is done through the Internet. You can carry out the procedures on the computers installed on campus or through any computer with network access. You can check the deadlines at registration , as well as the different requirements and necessary documents.

Validation with FP qualifications

PROFESSIONAL TRAINING DEGREES

SUPERIOR TECHNICIAN IN ADMINISTRATION OF NETWORK COMPUTER SYSTEMS

HIGHER TECHNICIAN IN ADMINISTRATION AND FINANCE

SENIOR TECHNICIAN IN MANAGEMENT ASSISTANCE

SENIOR TECHNICIAN IN DEVELOPMENT OF MULTI-PLATFORM APPLICATIONS

SENIOR TECHNICIAN IN DEVELOPMENT OF WEB APPLICATIONS

SENIOR TECHNICIAN IN TRANSPORTATION AND LOGISTICS

Training itinerary

ACCESS THE COURSE GUIDES OF THE DEGREE

FBC: Common Basic Training, they are validated with their counterparts of all grades
FBR: Basic Branch Training, they can be validated with their branch counterparts, taking into account the adequacy between the skills and knowledge acquired.
OB: Compulsory
OP: Optional

1st COURSE
SEMESTER	COURSE	CHARACTER	CREDITS
1	Computer Architecture	OB	3
1	History and Fundamentals of Services	FBR	6
1	Introduction to Programming	OB	6
1	Mathematics for Computing and Services	OB	6
1	Sociology of Services	FBR	6
1	Systems Theory	OB	3
2	Ethical Aspects, Legislation and Profession	FBC	6
2	Service Development	OB	6
2	Emotional Intelligence	OB	3
2	Logic	OB	3
2	Business organization	FBR	6
2	Operating Systems and Networks	FBC	6
TOTAL CREDITS TO BE TAKEN: 60

2st COURSE
SEMESTER	COURSE	CHARACTER	CREDITS
1	Databases	OB	6
1	Private right	FBR	6
1	Design and Maintenance of Services	OB	3
1	Statistics	OB	6
1	Communication skills	FBC	6
2	Information Systems Architectures	OB	6
2	Business Communication	FBR	6
2	Economics in Service Sciences	FBR	6
2	Software engineering	OB	3
2	Operative investigation	OB	3
2	Information systems	OB	3
Annual	modern language	FBC	6
TOTAL CREDITS TO BE TAKEN: 60

3st COURSE
SEMESTER	COURSE	CHARACTER	CREDITS
1	Service Operations Department	OB	3
1	Direction and Project Management	OB	3
1	Service Engineering	OB	6
1	Leadership and teamwork	OB	3
1	Microeconomics	OB	3
1	Business Information Systems	OB	6
1	Technologies for the Management of Large Volumes of Data	OB	6
2	Financial Economics and Accounting	OB	3
2	Service Management	OB	6
2	Business Process Engineering	OB	3
2	Human-Computer Interaction and Multimedia	OB	6
2	Marketing Service	OB	6
2	Mobile and Ubiquitous Services	OB	3
2	Intelligence and Business Analysis	OB	3
TOTAL CREDITS TO BE TAKEN: 60

4st COURSE
SEMESTER	COURSE	CHARACTER	CREDITS
1	Enterprise Architectures	OB	3
1	Strategic Business Management and Service-Oriented Business Consulting	OB	3
1	Optional 1	OP	3
1	Optional 2	OP	3
2	Business Initiative	OB	3
2	Optional 3	OP	3
2	Optional 4	OP	3
2	Human Resources	OB	3
Annual	External Internships	OB	24
Annual	Science and Service Management Seminar	OB	6
Annual	Final Degree Project	OB	6
TOTAL CREDITS TO BE TAKEN: 60

OPTIONAL
Semester	assignments	Character	Credits
1	Banking and Insurance Services	OP	3
1	Services in Public Administrations	OP	3
2	Consulting Services	OP	3
2	Telecommunications Services	OP	3
2	Information Technology Services	OP	3

Material resources

External Internships

The External Practices subject is a curricular subject whose main objective is to promote a comprehensive training of the student through the practical application of the knowledge acquired during the Degree, which facilitates direct contact with the professional activity and the opportunity to join the professional world with a minimum of experience. All practices are designed so that the students who participate in them acquire professional experience in real situations and conditions, applying the knowledge, skills and attitudes that are acquired in the training processes throughout the degree. The internships represent a decisive opportunity for the personal development and professional future of the students.

Internships are activities carried out by the student in companies, institutions and organizations; that is, in centers outside the university premises, which aim to enrich and complement your university education, while providing you with a deeper knowledge about the skills you will need once you have graduated.

The External Practices subject will consist of two phases:

Completion of the internship period that offers professional experience related to any of the graduate profiles that are expressed in the Verification Report of the degree.
Elaboration of the memory

Documentation:

Degree Training Project

For more information: External Internship Unit

Social Security contributions for interns starting January 1, 2024

Academic Recognition of Credits

Regulations for academic recognition of credits in undergraduate studies

Mobility programs

ERASMUS

The Erasmus program makes it easy for URJC students -both undergraduate and postgraduate- to study one or several semesters at one of the European universities with which the URJC has agreements.

These exchanges traditionally have an economic endowment thanks to the Erasmus Scholarships provided by the EU and the Spanish Ministry of Education.

ERASMUS (intranet)

WORLD

The Munde program manages mobility with universities from countries not included in the Erasmus Program.

The possibility of obtaining a scholarship or economic endowment and its amount depends, in each case, on the agreements with the universities, countries or entities that sign it.

WORLD (intranet)

For more information:

URJC Mobility

SICK

SICUE is a national mobility program for GRADOS university students that allows them to carry out part of their studies at another Spanish university with guarantees of academic recognition, use and adaptation to their curricular profile.

SICUE Mobility

Student support programs

Orientation to future students. The University offers various orientation programs for future students: we carry out visits to high schools and secondary schools, we organize guided visits to the Campuses, we are present in the Classroom and, at the beginning of each course, we carry out welcome days to guide students new students.

academic tutorials. Each teacher carries out, within their teaching planning, academic tutorials on their subject.

Coordinator of the degree. It works to promote coherence and balance between the subjects and the workloads of the students.

mentoring program. The URJC has this program, peer tutoring, in which the students of the last years act as mentors with the first year students.

Students with disabilities. The Support Office for Persons with Disabilities offers guidance and assistance to students with special needs.

Scholarships . The Rey Juan Carlos University manages the main scholarships and annual grants, both its own and from other official bodies: Ministries, Community of Madrid, International Organizations and other entities. It also publishes and disseminates those scholarships and grants of interest to its students and graduates. Throughout the course, students receive information about them through the different communication channels established.

Job placement program. The Rey Juan Carlos University, through the External Internship Unit and the Graduates Office, organizes conferences, workshops and various actions aimed at supporting and guiding students in their job search, to improve their employability and promote job placement . The University has a Job Exchange -a platform available to companies and graduates- where institutions can carry out their selection processes.

Regulation

ACADEMIC CALENDAR

Academic Calendar

REGISTRATION

*The rates corresponding to double degrees with different degrees of experimentality will be applied as established in the new Decree 43/2022, of June 29, of the Government Council, which establishes the public prices for university studies leading to official degrees and services of an academic nature in the public universities of the Community of Madrid*

TRAINING PROCESS

REVIEWS AND REVIEWS

Validation, adaptation of studies, recognition of credits and homologation of foreign qualifications

UNIVERSITY DEGREES

Extinction of university degrees

VISITING STUDENTS AND FUNCTIONAL DIVERSITY

COEXISTENCE REGIME

Coexistence Regulations of the Rey Juan Carlos University for the Development of Law 3/2022, of February 24, on University Coexistence, approved by Agreement of March 30, 2023, of the Governing Council of the University

SCHOOL INSURANCE

School insurance

ASSOCIATIONS

Regulation of student associations

Quality guarantee

RUCT link

BOCM Link

Internal quality assurance system

Manual of the Internal Quality Assurance System

Composition of the commission

Composition of the Commission

Results report

Once the follow-up has been carried out, the quantitative information on the results obtained in the follow-up of said Degree is shown, differentiated by academic year.

Report by course:

General information collection plan

Within the quality assurance system of the Rey Juan Carlos University, the following surveys are planned:

- New students

- Teacher evaluation

- Student satisfaction

- Satisfaction of the graduates

- Labor insertion

- Causes of abandonment

- Career path:

Second year after graduation
Third year after graduation
Fourth year after graduation

- Degree of satisfaction:

Faculty with the campus and university
Teacher with degree
of the evaluators
Incoming student mobility program
Outgoing Student Mobility Program
Administration and services staff with the university

- External internships:

Student satisfaction
External tutor satisfaction
Evaluator satisfaction

Survey results:

Improvement actions

The Quality Assurance System of the Rey Juan Carlos University establishes that the degree's Quality Assurance Commission will annually analyze the information derived from the degree's indicators and prepare a report that will include improvement plans if the results so indicate.

Renewal of accreditation

The renewal of the accreditation represents the culmination of the implementation process of the official Bachelor's and Master's degrees registered in the Register of Universities, Centers and Degrees (RUCT). The renewal of the accreditation of official bachelor's and master's degrees is organized in three phases: self-assessment report, external visit and final assessment.

In the first phase, the university describes and assesses the status of the degree with respect to the established criteria and guidelines. The result is the Self-Assessment Report (IA) that is presented. The second and third phases are carried out by a group of evaluators external to the evaluated title.”