What knowledge will I acquire with this Degree?

Knowledge for the training of qualified professionals for the production and management of services throughout the life cycle (from conception to post-sale). With training in:

• Subjects: business, information technology, economics, marketing, information systems, etc.
• Abilities: communication, teamwork, leadership, etc.

Where will I be able to work when I graduate?

The services sector is, as the statistics show, one of the main sources of employment in developed countries, and it can be affirmed that Spain is a service economy. In 2013, 75,8% of jobs in Spain were in the service sector.

The degree has a wide range of career opportunities:

• Large companies in the services sector, public administrations and SMEs.
• En different sections: health, tourism, IT, logistics, security, education, consulting, banking, etc.
• With international projection. In the world economy, the service sector has accounted for an average of around 63% of the population's employment in recent years.

We have collaboration agreements with important companies of the sector to carry out internships, with an interest in incorporating graduates: IBM, EULES, SL, MELIA, etc.

Is this Degree official according to the regulations required by the European Higher Education Area?

Yes (final verification report is attached), the implementation of the degree will be done progressively, starting the blended modality the first course in the academic year 2016-17.

The final verification report turned out FAVORABLE

Favorable report first modification

Favorable report second modification

Favorable report third modification

What subject areas will I address in this grade?

Business, economics, marketing, computer science, information systems, service management and engineering, mathematics, human resources, sociology, psychology, teamwork, leadership.

All this applied in different sectors: tourism services, health, IT, banking, security, etc.

Recommended Income Profile

• Students of baccalaureate, from any of the specialties, preferably, although not exclusively, those who have completed high school in:
  • Sciences and technology.
  • Humanities and Social Sciences.
• students from higher level training cycles.
• Professionals of the services sector.

On the other hand, given the nature of the degree, it is desirable that the student has skills and interest in skills on the table:

• Communication
• Teamwork
• Creativity
• leadership etc.

Objectives 

Training of qualified professionals to the production and management of services throughout the life cycle, from its conception to after-sales:

• Innovation in services
• Conception, design, construction and implementation of services
• Marketing Service
• Decide business strategies and optimization of resources
• Service quality policies
• Management of services and service companies
• Project and team management

All this applied in different sectors: tourism services, health, IT, banking, security, etc.

Competences 

The goal is for graduates to acquire the following general skills:

• Know and understand the fundamentals of the science of services.
• Know and apply the scientific-basic and mathematical foundations in the field of services
• Know and apply the fundamentals of information and communication technologies to the field of services
• Know and apply the principles of service management and engineering to different professional sectors.
• Know and apply the economic-business fundamentals to the field of services.
• Know and apply psycho-social principles in the field of services.
• Know and apply ethical and legislative principles in the professional activity of services.
• Knowledge of a foreign language

With regard to specific skills, graduates will acquire:

• Ability to solve mathematical problems that may arise in the field of Science, Management and Service Engineering. Ability to apply knowledge of: linear algebra, differential and integral calculus, discrete mathematics, logic and algorithms.
• Ability to understand and apply the basic principles of statistics, operational research and optimization, and apply them to solve problems in the field of Science, Management and Service Engineering.
• Ability to understand and reason about the concept of service and its historical evolution.
• Ability to understand the basic principles of systems and their characteristics and their application when analyzing and solving problems in the field of Service Systems.
• Ability to understand the process of analysis and development of service systems knowing the phases of the life cycle of applications, products and processes related to services.
• Ability to acquire basic knowledge about operating systems, structure, organization, operation, interconnection, use and programming of computer systems to select the optimal hardware and software for the implementation of service systems.
• Ability to analyze and understand the basic principles of mobile and fixed networks and applications and based on network technologies for the implementation of service-based systems.
• Ability to know the characteristics, functionalities and structure of Database systems and to design, create and manage database systems for the implementation of service-based systems.
• Ability to understand the regulations relating to private and commercial law applicable to the services sector.
• Ability to understand the environment and microeconomic and macroeconomic variables
• Ability to analyze profitability and risk in investment and financing projects.
• Ability to understand the biological foundations of behavior and apply this knowledge in the workplace for the analysis and diagnosis of human groups and organizations.
• Ability to analyze business structures and processes in the field of services.
• Ability to direct and manage projects, people and teams in the field of services.
• Ability to organize and manage service companies according to their competitive position.
• Ability to understand the development of business strategies and apply service marketing models, nationally and internationally
• Ability to understand the basic principles of the design and development of accessible and friendly human-computer interfaces for services and service-based systems.
• Ability to manage value chains and coordinate business, service providers and customer resources.
• Ability to identify and manage services and optimal solutions based on services for different domains of the service sector.
• Ability to evaluate and apply business solutions for information management in the field of services.
• Ability to apply individual and group psychology techniques. Self-motivation and self-control skills, aimed at empathizing in negotiation in the professional field.
• Ability to conceive, plan, direct and deploy services and service systems, leading their implementation and continuous improvement and assessing their economic and social impact.
• Ability to understand the legal framework and the basic elements of R&D management in organizations and apply them efficiently and effectively in the management of organizations in the field of services.
• Ability to prepare and interpret the information contained in the annual accounts (at a basic level)
• Ability to understand the basic fundamentals of software design and development, and its application to the construction of software systems for services.

With regard to transversal skills, graduates will acquire:

• Capacity for analysis and synthesis.
• Ability to coordinate and motivate work groups. Leadership. Capacity for teamwork. Ability to manage human resources.
• Ability to organize resources and processes at different levels of a company and set goals.
• Command of oral and written communication. Ability to elicit feedback. Ability to apply negotiation techniques.
• Ability to manage your time: organization of tasks efficiently.
• Ethical and deontological commitment.
• Ability to plan and conduct interviews.
• Ability to gather, analyze and interpret relevant data in the field of services and make judgements. Ability to identify problems and make proposals for solutions and decision making. Qualitative and quantitative ability to analyze proposals.
• Ability to learn new concepts and techniques. Self-taught learning and ability to continue studies, national or international, Master's or Doctorate.
• Ability to function in multilingual, multicultural and multidisciplinary technical environments.
• Capacities for handling specifications, regulations and mandatory standards in the field of computing and services.
• Ability to assess the social and environmental impact of the solutions provided.
• Have initiative and the ability to think in terms of innovation, demonstrating flexibility and professionalism when considering different evaluation criteria.
• Skills for the use of systemic thinking and its application to the management of projects and work teams.
• Skills to use computer applications (office automation, databases, advanced calculation, project management, visualization, etc.) as basic elements of development, management and operation of services.
• Linguistic, sociolinguistic and pragmatic ability of the foreign language in the context of daily and professional life.

Minimum stay requirements 

• The permanence of the students in the Degree studies will be a maximum of eight years for full-time students. Part-time students may request an extension of up to two more years from the Rector.
• In Bachelor's degrees lasting more than 240 credits (4 years), the maximum of the previous section will be increased by one more year for every 60 ECTS credits that are added to the 240 ECTS.
• Students must pass a minimum of two subjects in the first year. Students studying part-time must pass at least one subject in their first academic year.
• Students who are studying any official Bachelor's degree at the Rey Juan Carlos University may make a maximum of four registrations to pass each of the subjects of the study plan, without counting previous cancellations of the same.

For more information see: Permanence regulations

Minimum number of ECTS credits by type of enrollment and course

Full-time students:

Part-time students:

Internal quality assurance system

Internal Quality Assurance System

Composition of the commission

Composition of the Commission

Results report

Once the follow-up has been carried out, the quantitative information on the results obtained in the follow-up of said Degree is shown, differentiated by academic year.

Report by course:

• 2021/2022
• 2020/2021
• 2019/2020
• 2018/2019
• 2017/2018
• 2016/2017

General information collection plan

• Indicators 2016/17
• Indicators 2017/18
• Indicators 2018/19
• Indicators 2019/20
• Indicators 2020/21
• Indicators 2021/22

Improvement actions

The Quality Assurance System of the Rey Juan Carlos University establishes that the degree's Quality Assurance Commission will annually analyze the information derived from the degree's indicators and prepare a report that will include improvement plans if the results so indicate.

• Improvement actions 2021/2022
• Improvement actions 2020/2021
• Improvement actions 2019/2020
• Improvement actions 2018/2019
• Improvement actions 2017/2018
• Improvement actions 2016/2017
• Improvement actions 2015/2016
• Improvement actions 2014/2015

Renewal of accreditation

The renewal of the accreditation represents the culmination of the implementation process of the official Bachelor's and Master's degrees registered in the Register of Universities, Centers and Degrees (RUCT). The renewal of the accreditation of official bachelor's and master's degrees is organized in three phases: self-assessment report, external visit and final assessment.

In the first phase, the university describes and assesses the status of the degree with respect to the established criteria and guidelines. The result is the Self-Assessment Report (IA) that is presented. The second and third phases are carried out by a group of evaluators external to the evaluated title.”

• Final report Renewal of Accreditation 2021